For us, our customers are top priority! We want you to love and enjoy your eyelashes to the very maximum! If you are not a 100% satisfied with the style you have chosen, we would be more than happy to exchange your purchase and help you find the best style of eyelashes to suit your needs. Hypnaughty Lashes offers you a 30 day exchange policy from the day of receiving your eyelashes. If you would like to make an exchange, please contact us at: info@hypnaughtylashes.com Please note that the buyer is responsible for all the shipping costs.